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Ray Busuttil Cartoon ProfileRay Busuttil Profile

Ray Busuttil

IT Specialist & Web Developer

Building High-Impact Web Experiences for Plymouth Businesses & Reliable IT Solutions to help your business grow.

Contributions

Open-source contributions and community involvement.

Experience

Professional journey and career timeline.

2024 - Present

Google Product Expert

Google
Remote

Provide expert support and assistance to users in Google Help Communities.

Technical SupportCommunity ManagementProblem SolvingCustomer ServiceGoogle Products+1
Experience logo
2020 - Present

Technical Support Engineer (Level II)

JustAnswer.com
Remote

Delivered high-volume, remote technical support, translating complex system diagnostics into accessible, step-by-step written guidance for non-technical end-users.

Technical SupportProblem SolvingCustomer ServiceHelp DeskActive Directory+2
Experience logo
2018 - 2019

Desktop & Systems Support Technician

Tampa International Airport
Tampa, FL

Maintained uptime and operational stability for over 1,000 Flight Information Display Systems (FIDS) within a high-availability, high-stakes environment.

VMwareActive DirectoryVPNRSA SecurityHelp Desk+2
Experience logo
2015 - 2018

Field & Desktop Support Technician

The Suburban Collection
Troy, MI

Delivered field and desktop support across 60 dealership locations supporting more than 2,500 end-users.

Active DirectoryExchangeVoIPHelp DeskNetwork Security+2
2011 - 2015

Owner / IT Technician

Westland PC Repair
Westland, MI

Operated an independent computer repair business serving residential and small business clients.

Technical SupportProblem SolvingCustomer ServiceSystem Administration

Skills

Essential skills that showcase my professional expertise.

Windows Server/Desktop

Expert in managing Windows Server environments and desktop systems for enterprise operations.

Linux Systems

Proficient in Linux system administration, configuration, and troubleshooting for robust server management.

VMware Virtualization

Skilled in implementing and managing VMware virtualization solutions for optimal resource utilization.

Active Directory & Exchange

Experienced in Active Directory and Exchange Server administration for enterprise communication.

Network Security & VPN

Specialized in network security implementation and site-to-site VPN configurations using secure encrypted tunnels.

Microsoft Office 365

Microsoft Office 365

Comprehensive knowledge of Office 365 administration and cloud productivity solutions.

Remote Desktop Support

Experienced in providing technical support and troubleshooting remotely for end-users across various platforms.

Helpdesk & Customer Service

Skilled in delivering exceptional technical support and customer service with strong problem-solving abilities.

Let's Chat

Still have questions or want to start working together? Let's connect and discuss how we can bring your vision to life.